Warranty, Returns, Payment, Shipping
Peace of Mind: Warranty, Returns, Repairs, Payment, Shipping
Warranty: If you buy an instrument from us, you’re entitled to technical support. Call, fax, or e-mail us for help. We will do everything possible to solve your problems. All questions and suggestions are welcome; all advice and support is free. All of our instruments are covered by a 1-year limited warranty. Actually, very few of our units have any problems at all but it’s good to know that you are protected. Most problems generally arise from incorrect use, misunderstanding or misinterpretation of user’s instructions.
Biophysica and Radionics warranty our devices to be functional and free of defects for 1 year from the date of purchase and will replace defective parts as needed to the original purchaser at no cost to the original purchaser during this time, except for shipping costs. These devices are unique products and are generally returnable only for replacement of defective hardware and software. These devices are factory sealed. Breaking the factory seals voids all warranties.
Please note that lasers and consumable items such as electrodes and light bulbs are not included in the above warranty.
Extended Warranty: Available by special agreement.
Rental: You can also rent some units to be sure it’s the one for you, and part of your rental cost can be applied to your purchase.
Return: If you find that you are unsatisfied for any reason, with your instrument, electrodes and accessories, we will accept it back within 2 months with a retesting, restocking charge of 15% per month which is typical in industry, provided that the items are not used, damaged or visibly worn. Any defects will be covered under warranty and will not be a valid reason for return of the product. Both seller and user have a mutual obligation to resolve problems, difficulties, defects through our warranty program. When returning a product, please describe the item as “Used: Return for repair” so that we are not charged purchase tax by customs for an item they consider to be new. Costs of shipping would be the responsibility of the customer.
Refunds will be transferred to the purchaser by the most inexpensive banking method, preferably Paypal. Costs of alternative methods should be covered by the customer.
Payment: Payment should be to Biophysica as described at http://www.biophysica.com/payment.htm We have an account with who have recently made the payment process more user friendly. We can send you an invoiced link to paypal. Use our ID as our e-mail
Payment through money order or certified personal check is possible. Bank transfer is possible but time-consuming, and error-prone, they charge extra fees at both ends and give minimal exchange value.
Billing and Payment Information
Transfer Funds through
We are authorised members who will accept credit cards.
PayPal is offering user-friendly Accounts. Once you open your FREE account, you can SEND and RECEIVE Money in “real-time” all over the World, pay your bills online, purchase products and services, and manage your money maintaining 100% Anonymity.
How to Send Money by Paypal
With a PayPal Account you can send money to anyone with an email address in all of 213 countries of the world. Just enter the recipient’s email address and the amount you wish to send. Alternatively we can e-mail you an invoiced link from our Paypal account.
The PayPal Personal Account is a Web-based account for consumers worldwide, useful for purchasing a wide variety of goods and services from merchants worldwide that accept PayPal as a method of payment (“Authorized Merchants”). “Personal Account” or “Account” means that account that is personal to you created by us in order to allow you to purchase a wide variety of goods and services from numerous Authorized Merchants worldwide and to keep track of the balance via the Internet. Once you have funds in your PayPal account, you can transfer any amount to another PayPal Account holder. Transfers are conducted in “real time” as soon as you clicked the ‘submit’ icon the funds will be withdrawn from your account and will be deposited into the recipients account. It is not important if the receiving User has activated its Account with the national currency you are about the transfer, this sub account will automatically get activated.
More on Paypal:
need to know the PayPal e-mail address of the recipient and remember; PayPal Transfers are irrevocable. Both transmitter and recipient of the funds will receive an email notification.
Biophysica’s Paypal ID is our e-mail address: email@example.com
Shipping, Mailing and Postage:
Shipping: We generally ship internationally by Canadian Postal Service (www.canadapost.ca) , express or expedited, insured with a tracking number. Nothing should be sent without some sort of tracking, otherwise it is too easy to go missing. We might also mail the electrodes in a separate envelope so as to be safe.
Shipping by couriers such as UPS, DHL is much more expensive, requires multiple documents and attracts taxations, duties, customs, brokerage, fuel surcharge, disbursement fees etc.
Shipping and handling. Approximate prices depend on dimensions, weight of package, country and distance within your country. COURIERS eg UPS, Federal Express, DHL Within Canada $60. Within US $100. Outside Canada & US $150. Regular Post at canadapost.ca and EMS is our preferred and least expensive method. Within Canada $30. Within US $50. International $100.
Xpresspost™ – International is a shipping service from Canada for documents, packets and parcels that provides fast, guaranteed delivery – at a cost much less than courier – to participating countries via the EMS worldwide delivery network. For a list of available countries, please see Xpresspost – International zone table. If you need to ship an item and don’t want to pay for costly courier service, Xpresspost – International is your smart alternative. This service is for consumers that need a faster, guaranteed delivery service but want to control their costs. We ship to any country in the World.
Xpresspost™ – U.S.A. is a shipping service for documents, packets and parcels that provides fast, guaranteed delivery – at a cost much less than courier – to every address in the U.S.A., including P.O. boxes.